Virginia Beach Auto Repair

H and M are amazing automotive mechanics. My 2015 Ford Escape needed a lot of services done and they got them done in a timely manner. My vehicle is running much better and drives smoothly. H and M are a bit pricey and this costly repair but me back a bit and I needed the repairs done. I highly recommend them. This is the second vehicle they have worked on for me the other was a 2014 Kia Optima that they worked on back in 2022.

H&M keeps e-mailing me saying "We miss you" so I believe it's time I give an honest review. They did a fantastic job fixing my truck when I needed it fixed and had great communication, but I cannot do business with them anymore. The price they're asking is out of my budget. I know car repairs are expensive in general and the price they asked was what I agreed on at the time. I've found another mechanic who doesn't charge as much and have been doing business with them. If you have the kind of money to spend on high quality car repairs I still recommend H&M, otherwise if your car is basic and don't care for high quality please do your research. I wanted to leave a good note with H&M because there are bad mechanics in the area who don't deserve business or trust. Thank you again for fixing my car when I needed it and for having honest, friendly customer service.

Very friendly and Professional.

Very thorough and pleasant.

Took my car in last week for new brakes and an oil change. The service was great, quick, and super professional. Everything was handled smoothly and the car feels amazing now. Definitely recommend these guys if you want your car taken care of the right way.

Tried to work with this shop because of the stellar reviews. Called ahead for a multi-point inspection and was told to come in at 3:30 the following day. Walked in at 3:40 and spoke with the guys at the front desk. Told them I called ahead and was there for the inspection. They said everyone was busy, “it’s too late in the day,” and “it’s hard to tell.” All of these things are understandable, except I called in a day ahead and showed up at the time I was told to. Don’t know why I would trust you with my vehicle when even basic customer service is shirked. *Edit in response. It's important to understand that customers aren't going to take "eh, sorry we are too busy right now" as an acceptable answer when they drive to your shop based on your front desk person's "non-appointments." All of this could have been done over the phone, if there had been a modicum of diligence. High volume of work, good for you. Other people in line first, business is booming! Good for you, I'm sure you've earned it! No one left a one star review for these reasons. Take out a pen and paper and write a phone number and time down. Better yet, train your people to say, "We don't have availability." Don't be stellar with your mechanical work and lazy with your scheduling. I have no doubt you do great work, but scheduling and communicating with people is basic customer service for any business. I've worked with plenty of auto shops in the past that were capable of scheduling and keeping track of their appointments. Ones better still who were professional at the desk when I walked in and times/expectations changed. Your one star review was earned, and your response solidifies it. Hopefully you can fix your process for the future.

These guys were courteous, professional, and had my car in and out in a reasonable amount of time. They also educated me about some of the issues in my car to give me a better understanding. I would recommend them. This has to be the cleanest and best smelling car shop I have ever set foot in. Great job guys. I even got tips on how to better care for my beard.

H&M Automotive Service and Repair was thorough and very quick to diagnose the issue we had in our 2015 Chevy Suburban. The communication from the staff was excellent and once the scope of the repair was determined they began working immediately. A very labor intensive repair was needed and knocked it out of the park! Now our Suburban runs better than the day we bought it! I will be recommending H&M to everyone I know with car issues.

Absolutely amazing service! Took Mom's car in for inspection, unfortunately failed. Had the needed repairs done here at H & M and everyone was fantastic, explained everything, written estimate was above fair, and service was promptly completed, customers for life, going forward! It was others previous reviews that brought me to H & M, no regrets!!!

Exceptional Service