I typically don’t write reviews, but I always check them before visiting repair shops. Based on the feedback, this place seemed promising, and I found the customer service to be decent. However, my experience was disappointing. I made an appointment at H&M for a diagnostic, which was quoted at nearly $200, but instead of identifying the specific issue with my vehicle, I received a vague list of potential problems. After spending over $1,000 on various services, the original issue remained unresolved, and now two new warning lights have appeared on my dashboard, raising further concerns. I reached out to the shop to discuss these new issues and requested a callback to confirm my vehicle's safety, but after several hours without a response, I feel frustrated. Given the lack of effective solutions despite the significant amount I paid, I cannot recommend this location if you want to avoid wasting money.
I truly apologize for your feelings on the matter, but let’s be honest: we dedicated a significant amount of time to discussing the "specific problem" you mentioned, along with the long-overdue brake fluid service. We made it clear that while this service might not resolve the issue entirely, it was prominently featured in our diagnosis flow chart, with dirty brake fluid topping the list of potential fixes. We even documented our recommendation to flush the brake fluid, replacing it with new fluid, as a cost-effective alternative to the $3,700 repair for the part in question. It’s worth noting that the Anti-Lock Brakes Module is currently on national backorder, a clear indication of its frequent failures, which we also discussed in detail. So, contrary to your belief, the original issue was indeed addressed, and we opted for a more economical solution to spare you from a hefty bill. Additionally, the state inspection, blown headlight bulbs, worn tires, and alignment were all necessary services to ensure your safety and that of others. We couldn’t have been more accommodating or transparent in our approach.
- H&M Automotive Service And Repair