Virginia Beach Auto Repair

Truly puzzled, I chose H&M based off of their great customer reviews and recieved the worst customer service. I dropped my car off overnight to be inspected presumably next day? After half a business day with no contact other than the initial automated text, I called to check on my vehicle and was told that if they "WERE ABLE TO GET TO IT" before closing, they would call me... As an adult whom has waited for 30 minute inspections plenty of times in life, I'm disturbed at the lax attitude of management, the lack of contact regarding my vehicle, and the thought that they would have ended the business day without inspecting it OR contacting me regarding the matter. Wowowow!

AWESOME

Vinny walked me through steps that were going on kept me informed the whole job … I didn’t get any complaints even though vehicle I dropped off had many complications that I wasn’t aware of . The team over here is amazing diagnosed the problem and fix it.. and walked me through finance department to not have to pay a lot up front .. Amazing service

Excellent service and really nice people to deal with.

They got my van in quick and it was done within a day. Very nice people.

My diesel truck blew a couple of fuel lines, so I had it towed to H&M. They provided a very detailed quote with mechanic comments that were helpful. I called them to get more details on the work they recommended and they spent a good amount of time explaining the details and purpose of the work to be done, which I really appreciate. 100% positive experience.

Great customer service & amazing service to my vehicle 😊