Virginia Beach Auto Repair

I found H & M online for a groupon to change the oil in my car and rotate the tires (which seemed like a great price at the time and the reviews were positive). I used the late night drop off, because I was unable to sit at the shop to wait for my car to be serviced the next day. 30 minutes after my appointment was scheduled, I get a call where the manager proceeded to recommend almost $600 of unnecessary fluid changes. After I declined the ridiculous amount of suggestions they had for my car, the gentleman then proceed to let me know they had broken a wheel stud on the vehicle. He then presented me with a bill for $159 for a part that costs $2.49, despite the fact that it was their mistake. I am assuming this is how they recoup money they make bringing business in through discount websites such as Groupon, and if the ridiculously priced suggestions are declined they price gouge you for a mistake they made. Needless to say I will never be going back and wouldn't recommend to anyone looking to have their vehicle serviced.

We were leaving the RV park the morning of 23 April 19 but before leaving I had to return a faulty generator purchased a few days earlier. Lowes could not take the generator with gas in the tank and wondering where and how I could get rid of the gas I saw H&M across the street. I pulled in and met Nick Mastropasqua. He was EXTREMELY HELPFUL with my situation. Telling me "no problem," he grabbed a pan, turned the generator over and drained the tank, mission accomplished and panic relieved. The return was quick and within half an hour we were on the road. Thanks Nick, we'll definitely keep you in mind next time we visit Virginia Beach.

Old fashioned family atmosphere with modern, highly skilled technicians and management. Honest staff who share customer's sense of urgency to get in and out quickly and safely. I will return future maintenance.

Very experienced staff. They explain what needs to be done in language that people can understand. They actually like their customers and work to keep them!

Been going to Lou and his family for years. Great people!

I went to them with an issue that I looked up on youtube. My car was making a swooshing sound like water was in the dash and water was dripping on the floor. The answer was to shoot air up the a/c drain line to unclog it, according to youtube video. Midas said they would charges $100 just to look at it. A couple of others said the same. Nick, Fred, and David and the guys at H and M automotive were very professional and drained the a/c line...over a gallon of water fell out $15 WELL SPENT!!

OUTSTANDING customer service! Clearly explained worked done and explained in detail how the NAPA Auto works nationwide. Their work and extended warranty are unmatched! I felt very satisfied and extremely confident that my vehicle is in perfect and safe driving condition. I can only wish I've found this shop decades ago.