I have some pros and cons for this business. I was from out of town visiting the area and needed the splash shield pinned back up as it was dragging the ground. I was told I also needed a new tire which I decided to do since I was getting ready for a long drive home. The biggest positive I can say for this business is that the staff and mechanic working on my car were very friendly and they were able to get to my car rather quickly so that I could begin my trip home. The negative comment I have is that I was charged $352 for a new tire (tire only) with mounting (the splash guard pinned back up was additional). This is almost what I pay for 4 brand new tires (same brand) at home. So needless to say my almost $500 bill was sticker shock (however it was better than their original estimate, well over $900 that included a new wheel). I am thankful for their friendliness & promptness, just unhappy about what I was charged compared to what I pay in my hometown for tires and maintenance.
Dear Debbie, thank you for taking the time to provide valuable feedback. We're glad to hear that our staff was friendly and efficient during your visit. However, we apologize if our pricing fell short of your expectations. We strive to offer competitive prices for our services, but market variations can impact rates. If you have any further concerns, please feel free to reach out to us at (757) 340-0877.
- H&M Automotive Service And Repair