Virginia Beach Auto Repair

As always, H & M took care of me and my car. This was a situation where the part from a previous repair failed during the part warranty period. H & M stood by their previous work and the part they had previously provided and replaced that part as a warranty covered repair. That is integrity in action.

H & M replaced a failed part that was still under warranty from an earlier H & M repair. This is integrity in action.

Truly puzzled, I chose H&M based off of their great customer reviews and recieved the worst customer service. I dropped my car off overnight to be inspected presumably next day? After half a business day with no contact other than the initial automated text, I called to check on my vehicle and was told that if they "WERE ABLE TO GET TO IT" before closing, they would call me... As an adult whom has waited for 30 minute inspections plenty of times in life, I'm disturbed at the lax attitude of management, the lack of contact regarding my vehicle, and the thought that they would have ended the business day without inspecting it OR contacting me regarding the matter. Wowowow!

AWESOME

Vinny walked me through steps that were going on kept me informed the whole job … I didn’t get any complaints even though vehicle I dropped off had many complications that I wasn’t aware of . The team over here is amazing diagnosed the problem and fix it.. and walked me through finance department to not have to pay a lot up front .. Amazing service